Privacy Policy

The publisher of the website www.realprimohomes.com is Real Primo Homes, with its registered office in Croatia (hereinafter referred to as “Publisher”, “we”, “us”, “our”), also acting as the data controller.
This website provides information about our services, activities, and project portfolio. A User of the website is any natural or legal person who directly or indirectly uses or has used the website, accessed its content, or interacted with our services (hereinafter referred to as “User”).
This privacy policy outlines how we collect, process, and protect your personal data in accordance with applicable privacy regulations, including the General Data Protection Regulation (GDPR).
General
We understand the importance of privacy and data protection for our Users. That is why we want to be transparent about how we collect, use, and store personal information. This Privacy Policy applies to all pages under the domain www.realprimohomes.com, regardless of the device used (desktop, smartphone, tablet, etc.).
By using this website, Users accept and agree to the terms and conditions set forth in this policy. Access and usage rights of this website are personal and non-transferable. Users are responsible for safeguarding their own passwords, where applicable.
Please be aware that technical issues beyond our control (e.g., network disruptions) may occur and could lead to interruptions or data loss. We are not liable for any such events.
Changes to This Policy
We reserve the right to modify this policy at any time without prior notice. Any continued use of the website following changes implies acceptance of the revised terms. The latest version is always available at www.realprimohomes.com, and we encourage Users to review it regularly.
We may notify Users of significant changes by email or on the website itself.
How We Collect Data
We collect personal data when Users provide it voluntarily via:

• Website forms

• Email communication

• Phone, social media, or postal contact

• Business interactions or inquiries

We may also receive data from third-party sources where legally permitted.
What We Collect
To respond to your inquiries, tailor our content, and improve our services, we may collect:
Direct User-Provided Data:

• Full name

• Email address

• Address, postal code, city

• Phone number

• Message content

Website Usage Data:

• Device type & browser

• IP address

• Operating system

• Behavior tracking via cookies

• Interaction data (pages viewed, clicks, time spent)

Email Engagement Data:

• Open rates, click rates, response behavior

Third-Party & Publicly Available Data:

• Social media interactions

• Publicly shared information

• Legally obtained marketing or analytical data

Users can choose not to share certain data, but this may limit functionality or access to specific services.
How We Use Your Data
We process personal data for the following purposes:

• To respond to service requests and inquiries

• To create offers, business plans, or consulting responses

• To improve the user experience and website functionality

• To provide relevant marketing and promotional communications

• For statistical analysis and performance tracking

• To share data with verified processors (e.g., IT, hosting, marketing, legal, accounting)

• To comply with legal obligations

Data Processors and Tools We Use
We collaborate with trusted service providers and platforms to manage data securely:

• G Suite (Google Workspace) – Email, storage, and business communication tools

• Secure hosting providers within the EU and USA for cloud storage and infrastructure

• Marketing & analytics platforms to track user behavior and improve performance

All processors operate under legally binding Data Processing Agreements (DPAs).
Data Storage & Retention
We store personal data on secure servers located in Croatia, the EU, and the USA. Data is only kept for the duration necessary to fulfill its intended purpose or to comply with legal obligations.
Accounting data is retained for 11 years, in accordance with Croatian accounting regulations.
To request more information about our data retention policy, contact: info@rph.hr
Data Security
We implement strong organizational, physical, and technical measures to protect your personal data. These include:

• Internal regulations for data handling and risk management

• Secure servers and encrypted systems

• Data access control policies

• Staff training in data protection and confidentiality

• Designated Data Protection Officer (DPO)

We do not share your personal data with third parties outside of our listed processors unless legally required or necessary to protect vital interests.
Your Rights
You have the right to:

• Access your personal data and understand its usage

• Modify or correct your data

• Request deletion or restricted processing

• Withdraw your consent at any time

• Request data portability

• File a complaint with the Croatian Data Protection Authority if needed

To exercise your rights, email: info@rph.hr
Contact Us
For any questions related to data privacy or this policy:
📧 info@rph.hr
📍 Real Primo Homes, Croatia
Cookie Policy
This website uses cookies to function properly and to enhance your user experience. By using www.realprimohomes.com, you agree to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small data files stored on your device that help websites remember your preferences and improve usability.
How We Use Cookies
We use cookies to:

• Enable core website functionality (essential cookies)

• Track website usage (statistical cookies)

• Improve content relevance and personalization

Types of Cookies Used
Essential Cookies – Required for core functionality and cannot be disabled.
Statistical Cookies – Used for analytics, traffic measurement, and optimization.
Managing Cookies
You can manage cookie settings via your browser. Blocking cookies may affect website functionality.
Popular browser support:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

For detailed cookie settings, refer to your browser documentation.
External Cookies
Some third-party services may place cookies (e.g., Google Maps, embedded videos, analytics). These services follow their own privacy policies.
What We Track with Cookies
We collect:

• IP address

• Session duration

• Pages visited

• Device/browser type

• Behavior on the site

Questions?
Contact us at info@rph.hr if you have any questions about how we use cookies or process personal data.